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Frequently Asked Questions
Products
Raw honey is unprocessed and unfiltered, preserving its natural enzymes, antioxidants, and nutrients. Unlike pasteurized honey, it retains all the beneficial properties found in the hive.
No. All our honey products are 100% natural, free from added sugars, preservatives, or artificial flavors.
• Creamed honey has a smooth, spreadable texture, often infused with natural additives.
• Honey soufflé is whipped to a light, airy consistency, offering a delicate flavor.
• Liquid honey is in its pure, unaltered state, straight from the hive.
Non-alcoholic mead is a fermented honey-based beverage without alcohol content. It’s refreshing, natural, and suitable for all ages.
Yes, all our products are handcrafted in Canada using locally sourced raw honey.
While we source from trusted beekeepers who avoid chemicals, our honey isn’t officially certified organic yet.
We advise against giving raw honey to children under 1 year old. For older children, it’s safe in moderation.
We incorporate natural ingredients like nuts, herbs, spices, dried berries, and citrus zest—without artificial flavors or colors.
Yes, crystallization is a natural process for raw honey. To liquefy, gently warm the jar in warm water.
Shipping
Yes, we offer nationwide shipping within Canada and also sell through Amazon for added convenience.
Orders over $X qualify for free shipping. For smaller orders, shipping rates vary by region and are calculated at checkout.
Yes, express shipping options are available and can be selected during checkout.s.
Delivery typically takes 2–5 business days within Canada, depending on your location.
Currently, we ship only within Canada. For international inquiries, please contact us directly.
If your orders haven’t been processed yet, we can combine them to save on shipping. Please contact us promptly after placing your orders.
Gift Options
Yes, we have elegant gift boxes and wrapping options perfect for any occasion.
Absolutely! You can add a message at checkout, and we’ll include a handwritten or printed card.
Yes, we offer digital gift cards in various amounts. Great for friends, family, or corporate gifts.
Amazon Orders
Yes! We’re available on Amazon Canada — just search for MONKO or check the link in our website footer.
Amazon orders are processed separately. Promotions and packaging options may differ from those on our website.
Payments
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Interac e-Transfers.
Yes, our website is SSL-encrypted and uses secure payment gateways to protect your information.
Returns & Refunds
Since we sell food products, returns aren’t accepted unless the item is damaged or incorrect. Please contact us with a photo and order number.
We’re sorry! Send us a photo of the item and packaging within 48 hours of delivery, and we’ll offer a replacement or refund.
Promotions & Discounts
Yes, we share promo codes via email and on social media. You can also find discount codes in our packaging or newsletters.
We’re working on it! Stay tuned by signing up for our newsletter.
Allergens
Many products contain nuts (pecans, cashews, hazelnuts), seeds (pumpkin, chia), and raw honey. Always check the label before consuming.
Yes. While we thoroughly sanitize equipment, cross-contamination is possible as we process nuts, seeds, and honey.
Some items don’t contain nuts as ingredients, but we cannot guarantee they are nut-free due to shared production equipment.