HOME ▷ Privacy Policy
Privacy Policy
Last Updated: 02/05/2025
1. Introduction
- LittleSweetDream corp., doing business as Monko (“Monko”, “We”, “Us”, “Our”), is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the personal information of users (“You”) of our website www.monko.ca (the “Site”) and our services, including our online store.
- Our registered address is 920 Kicking Horse Path, Oshawa, ON, Canada, L1J 0B4.
- By using our Site or providing us with your personal information, you agree to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the Site or provide us with your personal information.
- This Privacy Policy should be read in conjunction with our Terms of Use.
2. What Personal Information We Collect
We collect personal information necessary to provide you with our services, process your orders, and manage our business. This may include:
- Information You Provide Directly:
- Contact Information: Name, email address, phone number.
- Shipping Information: Shipping address.
- Billing Information: Billing address (may be the same as shipping).
- Account Information (if applicable): Username, password, order history for registered users.
- Communications: Information you provide when you contact us for customer support or inquiries (via email to [email protected] or other methods).
- Information Collected Automatically:
- Device and Usage Information: IP address, browser type, operating system, device identifiers, pages visited on our Site, time spent on pages, links clicked, referral URLs.
- Cookies and Similar Technologies: We use cookies and similar technologies to help the Site function, analyze usage, and potentially personalize your experience. Please see Section 6 (“Cookies and Tracking Technologies”) for more details.
- Payment Information:
- When you make a purchase, payment details are processed directly by our secure third-party payment processors (e.g., Stripe, PayPal, Apple Pay, Google Pay etc.]). We do not store your full credit card number or detailed payment information on our servers. We may receive transaction identifiers and summary information from the processor necessary to confirm payment and process your order.
- Information You Provide Directly:
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To Provide and Manage Services: Process your orders for honey, non-alcoholic mead, apparel, etc.; manage your account (if applicable); facilitate guest checkouts.
- To Process Payments: Facilitate payment processing through our third-party providers.
- To Arrange Shipping: Provide your shipping information to our shipping partners to deliver your order.
- To Communicate With You: Respond to your inquiries sent to [email protected]; send order confirmations, shipping notifications, and other transaction-related messages; provide customer support.
- To Improve Our Site and Services: Analyze usage data to understand how users interact with our Site, identify areas for improvement, and enhance user experience.
- For Marketing and Promotions (With Your Consent): Send you emails about new products, special offers, or other news only if you have provided your explicit consent (opted-in) in compliance with Canada’s Anti-Spam Legislation (CASL). You can withdraw this consent at any time (see Section 4).
- For Legal and Security Purposes: Comply with applicable laws and regulations; prevent fraud; enforce our Terms of Use; protect our rights and the rights of others.
4. Consent and Your Choices
- eWe generally collect, use, and disclose your personal information with your consent, except where otherwise permitted or required by law. Consent may be express (e.g., ticking a box for marketing emails) or implied (e.g., providing your address for shipping an order).
- Marketing Communications (CASL Compliance): We will only send you electronic marketing messages if we have your express consent. You can opt-out of receiving marketing emails at any time by clicking the “unsubscribe” link provided in every email or by contacting us at [email protected].
- Withdrawing Consent: You may withdraw your consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us at[email protected]. Please note that withdrawing consent may prevent us from providing you with certain services (e.g., processing an order if you withdraw consent for necessary information).
5. Cookies and Tracking Technologies
- We use cookies (small text files placed on your device) and potentially similar technologies (like web beacons or pixels) to operate the Site, analyze performance, and enhance your experience.
- Types of cookies we may use include:
- Strictly Necessary Cookies: Essential for the Site to function (e.g., shopping cart, login).
- Performance/Analytics Cookies: Help us understand how visitors use the Site (e.g., Google Analytics).
- Functionality Cookies: Remember your preferences (e.g., language).
- [Optional: Marketing/Targeting Cookies]: Used to deliver relevant advertising (Requires clear disclosure and consent mechanisms).
- You can manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, blocking necessary cookies may impact Site functionality.
6. Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: We share information with third-party companies that perform services on our behalf, such as payment processing (e.g., Stripe, PayPal, Apple Pay, Google Pay etc.), shipping carriers (e.g., Canada Post, UPS, Purolator, FedEx), website hosting, data analysis, email delivery services, and customer service support. These providers are given only the information necessary to perform their functions and are contractually obligated to protect your information.
- Legal Requirements: We may disclose your information if required by law, subpoena, court order, or other governmental request, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
- Business Transfers: In the event of a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of the Company’s assets, financing, or similar transaction or proceeding, your personal information may be transferred as part of that transaction, subject to standard confidentiality arrangements.
7. Data Security
- We implement reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. For example, we use SSL encryption for data transmission.
- However, no internet transmission or electronic storage method is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
8. Data Retention
- We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, to resolve disputes, and to enforce our agreements. The retention period may vary depending on the type of information and the purposes for which it was collected. For example, we retain order information for 7 years for tax and accounting purposes.
9. International Data Transfers
- Your personal information may be processed and stored outside of Canada (e.g., if we use service providers based in the United States). If your information is transferred outside Canada, it may be accessible to law enforcement and national security authorities of that jurisdiction. We take steps to ensure that any international transfers comply with applicable privacy laws.
10. Your Privacy Rights (PIPEDA)
Under Canadian privacy law (PIPEDA), you generally have the following rights regarding your personal information:
- Right to Access: You have the right to request access to the personal information we hold about you.
- Right to Correction (Rectification): You have the right to request correction of inaccurate or incomplete personal information.
- Right to Withdraw Consent: You have the right to withdraw your consent to our collection, use, or disclosure of your information, subject to legal or contractual restrictions.
- Right to Challenge Compliance: You have the right to challenge our compliance with PIPEDA by contacting us and, if the issue is not resolved, by contacting the Office of the Privacy Commissioner of Canada.
11. How to Exercise Your Rights
To exercise any of your rights, please contact us at [email protected]. We may need to verify your identity before processing your request. We will respond to your request within the timeframes required by applicable law (typically within 30 days under PIPEDA).
12. Children's Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to delete that information.
13. Links to Other Websites
Our Site may contain links to other websites not operated by us. If you click a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically. Your continued use of the Site after changes are posted constitutes your acceptance of those changes.
15. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
- Privacy Officer / Monko Customer Care
- LittleSweetDream corp.
- 920 Kicking Horse Path, Oshawa, ON, Canada, L1J 0B4
- Email: [email protected]