Refund and Return Policy
We take pride in crafting high-quality honey-based products with care. Please review our refund and return policy before making a purchase.
Non-Returnable Items
Due to the perishable nature of food products, we do not accept returns on the following items unless they are damaged or incorrect:
- Creamed honey (with or without additives)
- Liquid honey (with or without additives)
- Honey souffle
- Non-alcoholic mead
- Honeycombs
- Gift boxes that contain edible items
- Personalized greeting cards (with custom text)
These products are excluded from return according to food safety regulations.
Eligible Returns
We will accept a return or issue a refund only under the following circumstances:
- You received the wrong item by mistake
- The product was damaged during delivery
- The product is expired at the time of delivery
In such cases, please contact us within 7 days of delivery with the following:
- A photo or video report clearly showing the issue
- A detailed description of the problem
- Your order number
You can submit this information using the form at the bottom of this page.
Product Replacements
If a product arrives damaged or incorrect, we will offer a replacement at no additional cost.
If the item is part of our merchandise (e.g. t-shirts, tote bags, aprons), and you wish to exchange it for another size or variant:
- The product must be unworn and undamaged
- The return shipping cost is covered by the customer
Refund Process
If a refund is approved:
- It will be issued to your original payment method (bank card)
- Processing time: up to 5 business days after approval
Exceptions
We do not issue refunds or accept returns in the following cases:
- You opened or consumed the edible product
- You changed your mind after placing the order (for food items only)
- You missed the 7-day contact window
Contact Us
For all return and refund inquiries, please use the form at the bottom of this page.
We’re here to help and will review each case individually. Special conditions can be discussed personally.